Product numbers starting with E
are email delivery only.
Product numbers starting with S
are on CD and may be shipped first class or priority mail.
Product numbers 800 to 836
are on CD to be shipped priority mail. Some are also available by email.
See individual items for delivery choices.
Shipping prices on our website are for US delivery only. See below for
mail order delivery outside the US.
SHIPPING:
We ship orders for CDs received by 4 pm Central time the next business
day. We're a small company and our primary concern is your satisfaction
with your design order. Our email orders are not automated for instant
delivery. This gives us a chance to point out any problems with your
order and offer suggestions. Sorry, we cannot ship CD orders same day
because mail pickup is early in the morning.
DOWNLOAD/SHIPPING
TIME:
EMAIL: Within 24 hours (usually much
faster, especially during business hours!) barring any emergencies such
as power outages.
FIRST CLASS: Up to 10 working days. We ship
all items at the same time in separate envelopes. They may not, however,
arrive on the same day. Please allow 10 working days before asking for
reshipment.
PRIORITY MAIL: 2 or 3 working days,
depending on your location. All items shipped in same package, one
postage charge per order.
We also offer FedEx overnight for $15. If you want to add FedEx shipping
to your order, please specify in the comments space. $15 will be added
instead of the shipping charge that shows in the basket.
FULL COLLECTION PRICE:
All embroidery collections numbered 801 through 836 ordered for US
delivery are
$45 (plus $4 shipping per order if sent by US Mail).
Prices on orders for delivery to other countries will vary by supplier.
For mail orders outside the US please contact:
http://echidnaclub.com.au/ for Australian/New Zealand delivery
http://www.sewingshops.co.uk for European delivery
kerrin@sewspecial.com for
Canadian delivery
Orders for Canadian delivery may be placed on our website, but postage
cost will vary.
Delivery is available by email on some packages. Orders delivered by
email will be one format only and you will not
also receive the order by US Mail. Mailed orders are on CD and
contain all formats available for that collection.
SAMPLER PRICE:
S001 through S100 $20 each, 1st
class postage in the US $1, US Priority Mail is also available at $4 per
order.
These are only available on CD by mail. Samplers are simply smaller sets
of designs at a lower price. Where the designs are also available in a
larger collection, this is noted in the title of the set. All designs,
instructions and graphics are furnished on CD without display packaging.
Instructions are in an Acrobat 5.0 pdf file. All big hoop samplers have
only formats for machines with big hoops.
SAMPLER SETS numbered
S101 up may also have an email option. Check the order pages for
availability. Some are available as individual designs by email. Prices
vary.
ORDERING FROM US:
Orders from our website or faxed orders and inquiries get into
production or answered most quickly. Our toll-free phone number is
866 315 0030 (answering machine). Fax is 866 308 1866. We will return
your call as soon as possible. We are not in the office on Fridays.
Friday calls will be returned on Saturday or Monday.
Email inquiries may be answered more quickly than phone calls due to my
ability to access email in various locations away from the phone.
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