Product numbers starting with E are email delivery only unless you also purchase a Backup CD (link at top of ordering pages).
Product numbers starting with S
are on CD and may be shipped first class or priority mail. Most are also available by email. If an item you want is not listed as available for email delivery, feel free to ask.
Product numbers 800 to 836
are on CD to be shipped priority mail. All are also available by email. See individual items for delivery choices.

Shipping prices on our website are for US delivery only. See below for mail order delivery outside the US.

PAYMENT:
Payment may be made by credit card or echeck through Paypal either as a Paypal member or as a guest (no need to join Paypal) or a check may be mailed to 7700 Rolling Manor Dr., Benton, AR 72019. For other methods of payment see here.

Note that a check through Paypal requires a few days to clear so there will be a delay in receiving your order.

SHIPPING:
We ship orders for CDs received by 4 pm Central time the next business day. We're a small company and our primary concern is your satisfaction with your design order. Our email orders are not automated for instant delivery. This gives us a chance to point out any problems with your order and offer suggestions. Sorry, we cannot ship CD orders same day because mail pickup is early in the morning.

DOWNLOAD/SHIPPING TIME:
EMAIL:
We email orders during working hours and often into the evening. I am out of the office for a while on Fridays, so there may be some delay during the middle of the day. If you haven't received your email order in 24 hours and you've checked your spam folder, please do let us know right away so we can resend it.
FIRST CLASS: Up to 10 working days. We ship items at the same time, sometimes in separate envelopes. They may not, however, arrive on the same day. Please allow 10 working days before asking for reshipment.
PRIORITY MAIL: 2 or 3 working days, depending on your location. All items shipped in same package, one postage charge per order.

RETURNS:
Only retail CDs which have the seal intact are eligible for return. Opened software will not be refunded or exchanged. No refunds or exchanges on emailed files. If you have problems with a design, please contact us so we can troubleshoot for you. We're always happy to help. We want you to have great results with our designs.

FULL COLLECTION PRICE:
All embroidery collections numbered 801 through 836 ordered for US delivery are
$45 (plus $4 shipping per order if sent by US Mail).  Prices on orders for delivery to other countries will vary by supplier. For mail orders in Canada please contact:

http://www.sewspecial.com for Canadian delivery

Delivery is available by email on all sets. Orders delivered by email will be one format only and you will not also receive the order by US Mail. Mailed orders are on CD and contain all formats available for that collection.

SAMPLER PRICE:
S001 through S104 $20 each, 1st class postage in the US $1, US Priority Mail is also available at $4 per order. 
  Samplers are simply smaller sets of designs at a lower price. Where the designs are also available in a larger collection, this is noted in the title of the set. All designs, instructions and graphics are furnished on CD without display packaging. Instructions are in an Acrobat 5.0 pdf file. All big hoop samplers have only formats for machines with big hoops. Many of these are also available by email.

ORDERING FROM US:
Orders and messages from our website. Our phone number is 501 303 6030 (answering machine only), but support is handled by email, so please contact us at jscris@criswell-emb.com for support.

There is a contact link at the top of the home page or use my email address jscris@criswell-emb.com for inquiries. Any phone inquiries will be answered by email if we have your email address on file. Thanks for your understanding.

 

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